Frequently asked questions about product information
What materials are the 3D printed figures made from?
What materials are the 3D printed figures made from?
All Barikiyo figures are made from a material called PLA+.
PLA+ is an enhanced version of PLA (polylactic acid), a material widely used in 3D printing. PLA is a bioplastic derived from renewable resources such as corn starch and sugar cane, and is known to be environmentally friendly and biodegradable. PLA+ offers several improved properties over traditional PLA.
Can I create custom sized figures?
Can I create custom sized figures?
We list detailed size information for all our products, but if you need a smaller or larger size, feel free to contact us!
How should I manage and store my figures?
How should I manage and store my figures?
- Do not expose your figurine to direct sunlight as it can cause fading and degrade the plastic material.
- To prevent dust from accumulating, clean it regularly with a soft cloth or duster. It can also be wiped with water.
- Although the material is relatively durable, please be careful not to apply strong force or impact to it.
Ordering and Shipping FAQs
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Delivery times vary depending on the destination country or region. For orders within Korea, your order will arrive within 2-3 days. Orders within Japan are usually delivered within 4-7 days, but delivery to certain countries or regions may take additional days. For more information, please check after placing your order.
Is international shipping available?
Is international shipping available?
Yes, we currently ship to the following countries: South Korea, Japan, USA, Singapore, Hong Kong, Taiwan, Australia, Brazil, Thailand, Canada, France, Malaysia, UK and Vietnam.
Please note that shipping fees to each country vary.
How is the shipping fee determined?
How is the shipping fee determined?
Shipping fees vary depending on the destination country. Please check the details when placing your order.
Where will my order be shipped from?
Where will my order be shipped from?
All items are made in Korea and shipped from Korea.
How is my order processed?
How is my order processed?
All order information and delivery status will be communicated via email, so please check your email!
Payment FAQs
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods including all major credit cards (VISA, Mastercard, AMEX) as well as PayPal, Apple Pay, Google Pay, Shop Pay, etc. You can view all available payment options when placing your order.
What is your refund and exchange policy?
What is your refund and exchange policy?
Please see the "Returns and Refunds Policy" tab at the bottom of our site.
Customer Support FAQs
What do I do if the item I received is defective, incorrect or damaged?
What do I do if the item I received is defective, incorrect or damaged?
Please contact us via the chat function on our website, message us on the official Barikiyo Instagram account, or email us at info@barikiyo.com . We will respond as soon as possible.
Can I change or cancel my order?
Can I change or cancel my order?
All orders are processed immediately after confirmation.
Depending on the progress of your order, we may not be able to change or cancel it. Please contact us as soon as possible.
