Frequently asked questions about product information
What materials are the 3D printed figures made from?
What materials are the 3D printed figures made from?
All Barikiyo figures are made from a material called PLA+.
PLA+ is an enhanced version of PLA (polylactic acid), a material widely used in 3D printing. PLA is a bioplastic derived from renewable resources such as corn starch and sugar cane, and is known to be environmentally friendly and biodegradable. PLA+ offers several improved properties over traditional PLA.
How should I manage and store my figures?
How should I manage and store my figures?
Ordering and Shipping FAQs
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Delivery times vary depending on the destination country or region. For orders within Korea, your order will arrive within 2-3 days. Orders within Japan are usually delivered within 4-7 days, but delivery to certain countries or regions may take additional days. For more information, please check after placing your order.
Is international shipping available?
Is international shipping available?
Yes, we currently ship to the following countries: South Korea, Japan, USA, Singapore, Hong Kong, Taiwan, Australia, Brazil, Thailand, Canada, France, Malaysia, UK and Vietnam.
Please note that shipping fees to each country vary.
How is the shipping fee determined?
How is the shipping fee determined?
🇯🇵 Japan Domestic Shipping
Standard shipping fee: ¥500
Okinawa: ¥900 (including additional fee)
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇰🇷 Korea Domestic Shipping
Standard shipping fee: 3,000 KRW
Jeju Area: 6,000 KRW (including additional fee)
Free shipping on orders over 30,000 KRW
Carrier: CJ Logistics
Estimated dispatch: Within 1–2 business days after payment confirmation
🌏 Other Available Shipping Countries
We also offer international shipping to the following countries.
Shipping fees and free shipping thresholds vary by country.
🇭🇰 Hong Kong
Shipping fee: HK$40
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇹🇼 Taiwan
Shipping fee: NT$170
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇸🇬 Singapore
Shipping fee: S$7
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇲🇾 Malaysia
Shipping fee: RM25
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇺🇸 United States
Shipping fee: US$8
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇧🇷 Brazil
Shipping fee: US$10
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇬🇧 United Kingdom
Shipping fee: £7
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇦🇺 Australia
Shipping fee: A$11
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇻🇳 Vietnam
Shipping fee: ₫105,000
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇨🇦 Canada
Shipping fee: CA$10
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇹🇭 Thailand
Shipping fee: ฿160
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
🇫🇷 France
Shipping fee: €8
Free shipping on orders over ¥4,000
Carrier: Qxpress
Estimated dispatch: Within 1–2 business days after payment confirmation
💡 Notice
Orders are processed on business days and shipping times may vary depending on region and customs clearance.
The free shipping threshold for each country, except South Korea, is set at the equivalent of ¥4,000 (JPY). Actual converted amounts may vary depending on the exchange rate.
Where will my order be shipped from?
Where will my order be shipped from?
All items are made in Korea and shipped from Korea.
How is my order processed?
How is my order processed?
All order information and delivery status will be communicated via email, so please check your email!
Payment FAQs
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods including all major credit cards (VISA, Mastercard, AMEX) as well as PayPal, Apple Pay, Google Pay, Shop Pay, etc. You can view all available payment options when placing your order.
What is your refund and exchange policy?
What is your refund and exchange policy?
Please see the "Returns and Refunds Policy" tab at the bottom of our site.
Customer Support FAQs
What do I do if the item I received is defective, incorrect or damaged?
What do I do if the item I received is defective, incorrect or damaged?
Please contact us via the chat function on our website, message us on the official Barikiyo Instagram account, or email us at info@barikiyo.com . We will respond as soon as possible.
Can I change or cancel my order?
Can I change or cancel my order?
All orders are processed immediately after confirmation.
Depending on the progress of your order, we may not be able to change or cancel it. Please contact us as soon as possible.